pk64 Privacy Policy

1 Introduction and Applicability

pk64 ("we", "our", "platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. This privacy policy informs you ("user", "you") how pk64 collects your personal information, why it is collected, how it is used, and how it is kept secure.

This policy applies to any registered or unregistered user of the pk64 website pk64.lat. By accessing our platform or creating an account, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy should be read together with our Terms and Conditions and Responsible Gaming Policy. These three documents together form the complete framework of your rights and responsibilities on the pk64 platform.

2 Types of Information Collected

pk64 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• Email address
• National ID number or passport number (for identity verification)
• Current address

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Deposit and withdrawal transaction history
• Wallet balance and bonus balance details

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Session duration, page visit data, and cookie data
• Approximate location information (at country and division level)

2.4 Activity Information

• Game play history, bet amounts, and outcomes
• Promotion and bonus usage details
• Customer service chat conversation logs

3 How Information Is Collected

pk64 collects your information in several ways:

3.1 Information Provided Directly

When you register with pk64, update your profile, request a deposit or withdrawal, or contact our customer service team — you provide information to us directly.

3.2 Automatically Collected Information

While you use our platform, technical systems automatically collect certain information through your device data, browsing activity, and cookies.

3.3 Information Collected from Third Parties

For identity verification and fraud prevention purposes, we use trusted third-party services that help verify relevant information. These third parties operate under strict confidentiality agreements.

4 Purpose of Using Information

pk64 uses collected information for the following legitimate purposes:

• Account Management: Creating, verifying, maintaining, and securing your account.
• Transaction Processing: Safely completing deposit and withdrawal requests via bKash, Nagad, and Rocket.
• Service Improvement: Analysing user experience to improve the platform's games, interface, and overall service quality.
• Promotional Communication: Informing you about bonus offers, new games, and important updates based on your consent.
• Legal Compliance: Preventing fraud, combating money laundering, and meeting applicable legal obligations.
• Responsible Gaming: Identifying potentially risky playing patterns and providing necessary support to protect users.
• Customer Service: Resolving your issues or complaints quickly and effectively.

5 Disclosure and Sharing of Information

pk64 does not sell, rent, or provide your personal information to third parties for commercial purposes. However, information may be shared in the following limited and specific circumstances:

5.1 Service Provider Partners

Necessary information is shared with selected partners for payment processing, identity verification, technical infrastructure, and game operations. These partners may only use the information to carry out their assigned functions.

5.2 Legal Obligations

Information may be disclosed in response to a court order, direction from a government regulatory authority, or as required by applicable law.

5.3 Fraud and Security

Information may be shared with relevant authorities to assist in investigations related to fraud, money laundering, or other illegal activities.

5.4 Business Transfer

In the event of a business merger or transfer, user information may be transferred as an asset; however, users will be notified in advance.

6 Cookie Policy

The pk64 platform uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functions of the platform — such as login sessions and security verification.
• Functional Cookies: Used to remember your preferred language, display settings, and personalised experience.
• Analytics Cookies: Help analyse platform usage to improve service quality.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may cause some important platform functions to not work properly.

7 Data Retention and Security

pk64 applies industry-standard security measures to protect your personal information.

7.1 Security Measures

• All data transfers are secured through SSL encryption.
• Stored data is protected using advanced encryption methods.
• Firewalls and regular security audits are conducted to prevent unauthorised access to the system.
• Secure and verified payment gateways are used for processing payment information.
• Staff access to data is limited to the minimum necessary.

7.2 Data Retention Period

pk64 retains your information in accordance with legal compliance and business requirements. Even after an account is closed, some information may be retained for a period required by applicable law. Once the specified retention period has passed, information is securely deleted.

7.3 Security Breach

In the event of a security breach, pk64 will notify affected users as quickly as possible and take the necessary steps to resolve the situation.

8 Your Rights

As a user of the pk64 platform, you have the following rights regarding your own information:

• Right to Access: You may request a copy of the information pk64 holds about you.
• Right to Correction: If any information in your profile is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to the use of your information for certain purposes, particularly in the case of direct marketing.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights, please contact us by email at: [email protected]. We will respond to your request within a reasonable time.

9 Protection of Minors

pk64 is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is carried out at the time of registration. Our identity verification system ensures that only adults can create and operate an account on pk64.

If we are informed or become aware that a minor has registered on our platform, their account will be closed immediately and all related information will be securely deleted.

10 Third-Party Links

The pk64 platform may from time to time contain links to third-party websites or services. These external websites have their own privacy policies and pk64 has no control over how they collect and use information.

You are advised to read the privacy policy of any third-party website before visiting it. pk64 is not responsible for the data practices of any external site.

11 Policy Changes

pk64 reserves the right to update or change this privacy policy from time to time. For any significant changes, we will notify users in the following ways:

• A notification will be displayed on the platform.
• A message will be sent to the registered email address.
• The "Last Updated" date on this page will change.

If you continue to use the platform after being notified of changes, it will be assumed that you have agreed to the updated privacy policy.

12 Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali-language live chat support — log in to the platform and start a chat directly.

Our privacy team is committed to resolving your requests as quickly and effectively as possible. For any information-related requests, we may ask you for some verification details to confirm your identity — this is done solely to protect your own information.

For more details, please also visit our FAQ section and Terms and Conditions page.