❓ Frequently Asked Questions
pk64's answers to all your questions are right here
From opening an account to deposits and withdrawals, bonuses, gameplay, and security — this page has detailed answers to the questions asked most often by players in Bangladesh.
Welcome to pk64. This FAQ page was created to provide clear and straightforward answers to the most common questions from players in Bangladesh. Below you will find answers to a total of 23 questions across five categories — account registration, deposits and withdrawals, games and betting, bonuses and promotions, and security and responsible gaming. If you cannot find the answer to your question, please reach out to our 24/7 Bengali live chat support.
Account and Registration
To open an account at pk64, you need an active mobile number, a username, and a strong password. The registration process is entirely online and takes just a few minutes. Registering with accurate information ensures no issues when making withdrawals later.
No, each person may only open one pk64 account. Creating multiple accounts goes against pk64's terms and conditions and may result in all accounts being permanently closed. This rule is strictly enforced to maintain a fair playing environment.
You can easily reset your password using the "Forgot Password?" option on the pk64 login page. A verification code will be sent to your registered mobile number or email. If you run into any trouble, our live chat support team is ready to help right away.
pk64 is for people aged 21 and above only. When opening an account, you must confirm that you are over 21. We are committed to preventing underage gambling, and responsible gaming is one of our core principles.
pk64 verifies accounts to ensure secure transactions. Before making a withdrawal, you may be required to submit a valid ID document (national ID card or passport). This process protects your account security and helps prevent fraudulent activity.
Deposits and Withdrawals
Depositing into pk64 via bKash is usually instant — in most cases, your balance is credited within seconds. You will have the same experience with Nagad and Rocket as well. If banking servers are busy, it may occasionally take 5–10 minutes.
The minimum deposit amount at pk64 is ৳500 — this applies to all payment methods, meaning any deposit made via bKash, Nagad, or Rocket must be at least ৳500. There is no set maximum deposit limit, though each payment method may have its own transaction limits.
Withdrawal requests at pk64 are generally processed within 15 minutes to 2 hours. If your account verification is complete and wagering requirements are met, the process is even faster. Quick withdrawals are available through all three methods — bKash, Nagad, and Rocket.
The minimum withdrawal amount from pk64 is ৳800. pk64 does not charge any additional processing fees on deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges — this depends on the terms of the respective payment provider.
Yes, Nagad is supported at pk64 as a fully safe and trusted payment method. Transactions via all three methods — bKash, Nagad, and Rocket — are processed using SSL encryption. Your payment information remains completely secure at pk64.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at pk64, log in to your account and go to the cricket section. There you will find a list of ongoing and upcoming BPL matches. Choose your preferred match, team, or player, then set your bet amount. You can place bets both before a match starts and while it is in progress.
Yes, all slot games at pk64 can be played fully on a smartphone. There is no need to download a separate app — simply log in to the pk64 website from your mobile browser and start playing directly. A great experience is available on both Android and iOS devices.
pk64's live casino section features real-time games from Evolution Gaming, Ezugi, and other top providers. These include live roulette, blackjack, baccarat, sic bo, and many more. You will find a one-of-a-kind experience playing with real dealers via live video streaming.
RTP, or Return to Player, is a theoretical measure of what percentage of money a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 bet — however, this is calculated over millions of spins and does not apply to every individual session. All games at pk64 are operated using Provably Fair technology.
Aviator by Spribe is a crash game where a plane takes off and a multiplier keeps increasing. You must cash out before the plane crashes. The longer you wait to cash out, the greater the potential win, but the risk also increases. There is also an option to place two bets at the same time.
Bonuses and Promotions
When you open your first account at pk64 and make your first deposit, a 150% welcome bonus is automatically applied, up to a maximum of ৳8,000. This means if you deposit ৳5,000, you receive a ৳7,500 bonus. No separate code is needed to receive the bonus — simply making your first deposit is enough for it to be credited to your account.
The wagering requirement on pk64's welcome bonus is 20x — meaning you need to wager 20 times the bonus amount before it becomes withdrawable. For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets. Playing slot games is the most common way to meet the wagering requirement.
pk64's VIP program has three tiers — Bronze, Silver, and Gold. Your tier is determined by your regular play. Bronze members receive weekly cashback, Silver members enjoy even more benefits, and Gold members get the highest level of benefits. It is possible to move up to a higher tier by playing regularly at each level.
pk64's VIP cashback rates are: up to 0.4% weekly cashback at the Bronze tier, up to 0.8% at the Silver tier, and up to 1.2% weekly cashback at the Gold tier. Cashback is automatically credited to your account every week.
Yes, pk64 runs special promotional offers during festivals such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and Victory Day. These offers are available for a limited time and typically include extra deposit bonuses or special tournaments. Visit the pk64 promotions page to see the latest offers.
Security and Responsible Gaming
Yes, pk64 uses the highest level of SSL (Secure Socket Layer) encryption to protect all personal and financial information. Your data is never sold or rented to third parties. Our full privacy policy can be found on the pk64 privacy policy page.
Yes, pk64 places the highest importance on responsible gaming. You can request a temporary or permanent self-exclusion at any time. To use this feature, contact our 24/7 live chat support or email us directly at [email protected].
All games at pk64 are operated using RNG (Random Number Generator) technology, which ensures completely random and unbiased results. Pragmatic Play, PG Soft, JILI, Spribe, and other well-known game providers have their games regularly audited by third-party auditors to ensure fair play.
pk64 offers deposit limit setting as a responsible gaming tool. You can set a maximum daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately, and increasing it requires waiting through a designated cooling-off period.
Gambling addiction is a serious issue and pk64 treats it with the utmost care. Resources and support are available on our responsible gaming page. If you or someone you know is affected by this problem, please contact our support team — we are ready to provide the guidance needed.
pk64 offers live chat support in Bengali 24 hours a day, 7 days a week. Click the live chat icon on any page of the website to get instant help. To contact us by email, use [email protected].
If you believe your pk64 account has been hacked or is being used without your permission, change your password immediately and notify us via live chat or at [email protected]. Our security team will quickly take steps to secure the account and will investigate and take the necessary action.
Still have questions?
Contact support — our Bengali-speaking team is always ready
Live Chat Support
Get instant help in Bengali 24/7. Log in to the website, open the chat window, and speak directly with our team.
Email Support
Send us an email for detailed questions or complaints. We will do our best to respond as quickly as possible.
[email protected]
Responsible Gaming
Contact us for any request related to self-exclusion, deposit limits, or a gaming break.
Get started at pk64 now
Register on Bangladesh's trusted platform and get a 150% welcome bonus — up to ৳8,000.
For ages 21 and above only. Play responsibly.